Why set up Payment Details?
Payment Details is the bank account information TenTrade uses to process your deposits and withdrawals. Setting it up correctly helps:
- Withdraw profits quickly without delays.
- Avoid transfer errors caused by incorrect information.
- Facilitate reconciliation when international transactions encounter issues.
Step 1: Access Payment Details
- Log in to the Client Area on the TenTrade website.
- On the menu bar, select Funds.
- Select Payment Details.
Step 2: Choose a payment method
In the "I Want to Upload" dropdown, select your preferred deposit/withdrawal method.
For VND transactions, select Zotapay — a payment gateway supporting domestic Vietnamese bank transfers.
Step 3: Fill in bank information
After selecting Zotapay, complete the fields in the "Upload Payment Details" form:
| Field | Description |
|---|---|
| I want to upload | Select Zotapay |
| Currency | Select VND |
| Country | Select Vietnam |
| Bank VND | Select your bank from the list (e.g., Vietcombank, Techcombank, MB Bank…) |
| Account number | Your bank account number |
| Name of the account holder | Account holder's name — in UPPERCASE without diacritics, matching the name registered at the bank |
| Bank province | Province/city where the bank branch is located (e.g., Ho Chi Minh, Ha Noi) |
| Bank city | City/district where the branch operates (e.g., District 1, Cau Giay) |
| Bank SWIFT Code | The bank's international identifier (8–11 characters). Used to verify the bank in cross-border transactions. E.g., Vietcombank = BFTVVNVX, Techcombank = VTCBVNVX |
| Bank Branch Code | The code assigned by your bank to the specific branch where your account was opened. Helps pinpoint the exact branch for reconciliation in international transactions |
Click Submit to complete.
Simplified version (minimum required)
Filling in all fields according to international standards is highly recommended — it speeds up reconciliation if an international transfer encounters issues. However, you can also enter just the essential information:
- I want to upload: Zotapay
- Currency: VND
- Country: Vietnam
- Bank VND: Select your bank
- Account number: Your account number
- Name of the account holder: Account holder's name
For remaining fields where you have no data — enter 000 (three zeros).
Peace of mind when issues arise
If you encounter any problems during withdrawals or face unexpected issues, you can request support through 2 channels:
- Contact your consultant — your dedicated support person can help resolve issues quickly.
- Access the Help Desk in the Client Area to describe your issue. You will receive a response within 24 hours, and the issue will be resolved promptly — no more than 24 hours after the ticket is accepted.
Glossary
SWIFT Code (Society for Worldwide Interbank Financial Telecommunication): An international identifier of 8–11 characters assigned to each bank worldwide. When you make cross-border transactions, the system uses the SWIFT Code to identify the receiving bank precisely. You can look up your bank's SWIFT Code on the bank's official website or at swift.com.
Branch Code: A code assigned by the bank to each specific branch. It identifies the exact branch where your account was opened, which is particularly useful when reconciling or resolving errors in international transactions. You can find your Branch Code on your account statement, banking app, or by calling your bank's hotline.
Need Help?
- Email: buihuycongmcsl@gmail.com
- Website: www.conginvest.com