Step 1: Check withdrawal conditions
Conditions vary depending on your program:
| Program | Condition | Frequency |
|---|---|---|
| Express & Instant | Reach 10% profit + minimum 5 trading days | Withdraw immediately when met |
| Freedom | Account is in profit | Up to 2 times per week |
General rules for all programs:
- Profit split: 70/30 (trader receives 70%).
- Profit Cap: maximum 10% of initial balance per withdrawal. Excess profit is forfeited after payout.
- Profit Score (Express & Instant): no single trade or trading day may account for more than 25% of total profit.
Step 2: Prepare before requesting
- Close all open positions — mandatory before submitting a request.
- Review your Profit Score (Express & Instant) — ensure no trade/day exceeds 25%.
- Note your trading account number (MT5) to include in the ticket.
Step 3: Create a ticket on Help Desk
- Log in to the Client Area on the TenTrade website.
- Navigate to the Help Desk section.
- Create a new ticket with:
"Withdrawal request for account #[your account number]"
Note: Always include your account number in the ticket.
Step 4: Receive payment
- Tickets are processed within 24 hours.
- Payment is made on the same day after ticket approval.
- After withdrawal, the account resets to the initial balance — you continue trading as normal.
Option: Scale-up instead of withdrawal
When you reach 10% profit, you can choose to scale up your account to the next tier (up to $500,000) instead of withdrawing.
- You must choose one: withdraw or scale-up — not both.
- Available for Express & Instant only (except $3,000 Mini). Freedom has no scale-up.
- Submit a ticket: "Scale-up request for account #[your account number]"
Important Notes
- TenTrade reserves the right to deny payouts if violations are detected (prohibited strategies, fraud).
- See full details at Terms & Conditions.
Need Help?
- Email: buihuycongmcsl@gmail.com
- Website: www.conginvest.com